Bulgarian Consumer Rights Watchdog Vows to Inspect by Surprise

The inspectors from the Bulgarian Commission for Protection of Consumers will apply new methods during their checks at the Black Sea resorts. File photo

The agents from the Bulgarian Commission for Protection of Consumers will implement new tactics during their checks at the Black Sea coast.

The head of the Commission, Damyan Lazarov, has announced that agents will apply the new tactics while checking the quality of offered services in the Black Sea resorts after Monday.

“The new thing is that the inspectors will check different objects in one day – hotels, stores, restaurants. Until now they were checking only one category of objects per day,” Lazarov said.

In his words, the goal of the changes is to prevent warnings between businesses in the same fields.

“While we inspect the first hotel, all the others are already informed about the upcoming check,” Lazarov explained.

He added that after the first check, the rest of the businesses are informed immediately how the agents look like and are expecting them.

“From now on, the inspector will check one hotel but after that he might decide to check a night club, or a restaurant, or the beach. No one would know where exactly would he go next,” Lazarov said.

He has stated that 1076 tourist sites have been checked since the beginning of the season. 557 have been the checks on the south Black Sea coast and 519 - on the north.

The inspectors have found violations in 142 objects and have shut down another 25, including one aquapark that has announced 57 attractions when in reality only 30 have been offered.

Lazarov has also announced that the Commission for Protection of Consumers has withdrawn 10 types of dangerous goods from the market. They included lighters that looked like waffles and soups that looked and smelled like strawberries, cherries and raspberries.

We need your support so Novinite.com can keep delivering news and information about Bulgaria! Thank you!